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Returns Policy

CANCELLATIONS:  Cancellations will NOT be accepted once order approval or art approval is received, nor for finished merchandise. Cancellations made prior to production will be billed for all charges incurred up to that date. Cancellations must be confirmed in writing. All cancellations are subject to a cancellation fee in the amount of $45 per order., plus any handling, shipping, product restocking fee and credit card processing fees (if payment was made by credit card). Other Cancellations may apply according to order details.

CLAIMS:  Claims for flawed products  only and must be made within 72 hours from receipt of merchandise.  

RETURNED GOODS & RESTOCKING FEE:  Returned goods will be subject to a re-stocking fee. Goods that are damaged after receipt by client will not be accepted for return. Only those goods that are returned for manufacturing defect will be accepted for return. Goods flawed due to our error may be replaced and/or exchanged by us depending on the circumstances.

To return a product:  You must request an RMA (Return Merchandise Authorization) number before making a return. To obtain an RMA number simply email us at customercare@efxdesign.com and request an RMA number. Please be sure to let us know in your email the date of your purchase, what you would like to return and why you want to return it. The RMA number, once received, must be written in a conspicuous place on the outside of the return parcel.  Again, returns or cancellations are only allowed before order or art approval.

Shipping charges for products returned:  All shipping charges for returning products to us must be paid by the returnee. We do not reimburse shipping & handling charges.

 

 

 

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